Frequently Asked Questions (FAQ)

Unfortunately we require full payment to secure all items. For hire items, if you change your mind and no longer need a few of your hire items, you can let us know as long as it's within 2 weeks prior to your event date and a full refund will be provided.

Yes, we do charge a bond of $100 for all hire items. This is to ensure that our items are returned to us in the same condition that they were rented. Your bond will be returned to your original method of payment if your items are returned un-damaged, this may take up to 10 working days.

We require full payment to secure any item. For hire items, you're welcome to remove items from your booking up to 2 weeks prior to your event date. After this time, changes are not refundable.

To ensure top quality, our production lead times are:

Foam boards or acrylic signs – 3 weeks (plus shipping) after design approval
Seating charts – 4 weeks (plus shipping) due to name confirmation and edits

Allow up to 5 business days for each round of design proofs or revisions.

We’ll send through digital drafts for you to review and refine. Your booking includes 2 rounds of edits. Final approval is required at least 3 weeks before your event/pickup. Any approvals made less than 3 weeks (and no later than 2 weeks) before your event may incur a $50 late fee. No changes can be made once sent to print.

Yes! We offer print-only services. Please refer to listings marked with "Print-Only" for details.

Yes, we offer a rush order service for an additional $100 if you require your items within 2 weeks of your event date. Contact us first to confirm availability.

You’re welcome to make changes before your items are approved and sent to print. Once finalised, reprints may incur additional charges. For seating charts, guest names must be submitted at least 4 weeks before your event.

Items returned after the due date may incur a $20/day late fee, deducted from your bond, as this affects preparation for the next client.

Simply return your hire items to our Kardinya address (as provided). You can leave them safely outside the garage as instructed. No appointment is needed for drop-off.